Fifth Element gift voucher policy
Fifth Element by Saltair Spa values its customers and acknowledges that good sales practices lead to customer satisfaction and a more successful business.
The key obligation under this policy that applies to all Fifth Element by Saltair Spa personnel engaged in, or the supervising of, the sale and redemption of gift vouchers is to respect the circumstances in which a sale is made and understand and comply with the applicable legislation that applies to such transactions.
Types of Gift Vouchers
Gift vouchers sold by Fifth Element by Saltair Spa will be in the form of e-vouchers or hard copy vouchers, and can be:
- for a set amount of cash that enables the recipient to exchange it for Fifth Element by Saltair Spa goods or services to the value of the amount on the gift voucher; or
- redeemable for specific goods or services.
Gift vouchers sold by Fifth Element by Saltair Spa will be only promoted or marketed as a gift product.
Conditions on Gift Vouchers
Fifth Element by Saltair Spa will ensure that all conditions and restrictions on customers on the use of the gift voucher are clearly stated on the gift card or available online
Fifth Element by Saltair Spa will ensure there is a clearly displayed expiry date on the gift voucher that allows the purchaser reasonable time to redeem the voucher (and which must be at least 36 months).
The conditions on the gift voucher will include the conditions that the gift voucher:
cannot be reloaded (ie, the value cannot be increased or added to unless it is because of a reversal of a payment made under the gift voucher in error); and cannot be redeemed for cash.
Redemption of Gift Vouchers
Fifth Element by Saltair Spa gift vouchers may be transferred, assigned or gifted to a person other than the purchaser and the gift recipient may redeem the gift voucher in accordance with the conditions of that voucher.
Fifth Element by Saltair Spa will honour each Gift Voucher in the manner represented to the customer and otherwise in accordance with this policy.
Fifth Element by Saltair Spa will not (subject to the conditions stated on the gift voucher) impose a more restrictive booking and availability policy to gift voucher recipients. This means:
provided the conditions of the voucher are met, bookings should be made based on genuine availability; and Fifth Element by Saltair Spa will make a genuine attempt to book a gift voucher recipient while the gift voucher is valid;
If Fifth Element by Saltair Spa cannot genuinely accommodate a gift voucher appointment prior to the expiry date of the voucher, the customer should be able to redeem the voucher after the expiry date when Fifth Element by Saltair Spa has availability.
If the goods and services specified in a gift voucher are no longer available, Fifth Element by Saltair Spa will allow the recipient to redeem the gift voucher towards any goods or services then offered by Fifth Element by Saltair Spa to a value equivalent to the value of the gift voucher.
Fifth Element by Saltair Spa will not impose a more restrictive cancellation or refund policy than its regular approach to these matters. This means that:
any cancellation fee that applies to bookings generally at the Company will also apply to gift vouchers; and where a customer is entitled to a refund under Fifth Element by Saltair Spa’s refund policy this will be applied to gift voucher recipients in the same manner as other customers.
Lost and expired gift vouchers
Gift vouchers are to be treated as cash. Fifth Element by Saltair Spa is not responsible for lost, stolen or fraudulently used gift vouchers, Fifth Element by Saltair Spa personnel are not authorized to replace a lost or stolen gift voucher if a customer requests it be replaced. This is to avoid fraud and multiple uses of the gift voucher.
Fifth Element by Saltair Spa is not required to honour a gift voucher presented after its expiry date. However, if an appointment is made to redeem a gift voucher, or the customer has made an attempt to make an appointment prior to the expiry date of the gift voucher, Fifth Element by Saltair Spa will honour the gift voucher in full even though the goods or services may be delivered after the expiry date.